Cancellations

Need to cancel a visit?

In the event of needing to cancel a pre-booked visit, please give as much notice as possible. Where possible, the visit can be re-booked. If the visit is cancelled within 24 hours of the booked time, a charge may be incurred. Please call Emma on 07970459182

Need to cancel a birthday party?

If a birthday party needs to be cancelled, then please give as much notice as possible. Unfortunately the deposit paid is non-returnable, as it covers the cost of administration and payment of a deposit means that the slot is not available to other visitors. Where possible, the birthday party can be rescheduled and the deposit transferred to the new date. Please call Emma on 07970459182